Hot Ant Shipping Policy

Effective Date: August 3, 2026

At Hot Ant, we are committed to delivering your portable mini fan quickly, safely, and reliably. Please review our shipping policy below.

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Order Processing

• Orders are processed within 1–2 business days after payment has been confirmed.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During holidays, sales, or promotional events, order processing may take slightly longer than usual.

• You will receive an order confirmation email immediately after placing your order. A shipping confirmation with tracking details will follow once your order has been dispatched.

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Shipping Options

Free Shipping Offer

🎉 Free Standard Shipping is available on orders of $79 or more, calculated before taxes and after any applicable discounts.

⚠️ Please note: The free shipping offer applies to Standard Shipping only. If you wish to upgrade to Express Shipping, the full shipping fee of **$19.99** will still apply, even if your order totals $79 or more.

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Important Notes on Delivery Times

• All delivery times are estimates only and may vary due to weather conditions, carrier delays, customs procedures, or other unforeseen circumstances beyond our control.

• For Express Shipping, please note that delivery times are based on business days and may be affected by the same factors mentioned above.

• We ship to addresses within the United States (including PO Boxes and APO/FPO addresses). For international shipping inquiries, please contact us before placing your order.

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Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

• Please allow 24–48 hours for the tracking information to become available or update in the carrier's system.

• If your tracking information shows "delivered" but you have not received your package, please check with neighbors, building management, or your local post office first. If the issue persists, contact us and we will assist you in filing a claim with the carrier.

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Delivery Delays

Although we work with reliable shipping carriers, delays may occasionally occur due to:

• Severe weather conditions;

• Peak holiday seasons;

• Carrier operational issues;

• Customs clearance delays (for international orders);

• Other circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us, and we will be happy to assist you in tracking down your package.

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Incorrect Shipping Information

• Customers are fully responsible for providing complete and accurate shipping information during checkout.

• Hot Ant is not responsible for delivery delays, lost packages, returned shipments, or additional shipping charges resulting from incorrect or incomplete shipping addresses provided by the customer.

• If you realize you have entered an incorrect shipping address, please contact us immediately at support@hotant.shop. We will do our best to correct the address before the order is shipped, but we cannot guarantee changes after processing has begun.

• If a package is returned to us due to an incorrect address, the customer is responsible for the cost of re-shipping.

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Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide the following information:

1. Your order number;

2. Clear photos of the damaged package (outer box/packaging);

3. Clear photos of the damaged product(s) showing the defect or breakage.

We will review your request promptly and work with you to provide an appropriate resolution, which may include a replacement or refund in accordance with our Return and Refund Policy.

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Lost Packages

If your tracking information shows that your package has been marked as "delivered" but you have not received it:

1. Check with household members, neighbors, and your building's front desk or mailroom;

2. Contact the carrier directly with your tracking number to confirm delivery details;

3. If the package is confirmed lost, contact us within 10 days of the "delivered" date, and we will assist you in filing a claim.

Please note that Hot Ant is not liable for packages that are confirmed delivered to the correct address but are lost or stolen from the delivery location.

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Customs, Duties, and Taxes (International Orders)

• For orders shipped outside the United States, the recipient is responsible for any customs duties, taxes, or import fees imposed by the destination country.

• These charges are not included in the product price or shipping fee and are collected by the carrier or customs authority upon delivery.

• Hot Ant is not responsible for delays caused by customs clearance procedures.

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Contact Us

If you have any questions regarding shipping, please contact us:

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Thank you for choosing Hot Ant portable mini fans! We will get your cooling companion to you as quickly as possible.