We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@hotant.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@hotant.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hotant.shop.

Hot Ant Return & Refund Policy

Last Updated: August 3, 2026

Thank you for choosing Hot Ant portable mini fans! We are committed to providing you with quality products and excellent service. If you are not completely satisfied with your purchase, we are here to help.

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30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• In new condition – unworn and unused;

• All tags and labels remain attached;

• Includes complete original packaging and all accessories;

• Accompanied by proof of purchase (order number or receipt).

How to Request a Return

To initiate a return, please contact us using any of the methods below:

📧 Email: support@hotant.shop
📞 Phone: 15855158978

Return Shipping Address

Once your return request is approved, please send your package to the following address:

Hot Ant Returns Center
6970 S Buckley Rd, Foxfield, CO 80016
United States

Important Notes

• Prior approval is required for all returns. Please contact us before sending back any item. Unauthorized returns will not be accepted and will not be refunded.

• If your return is approved, we will email you a return shipping label along with detailed instructions on how and where to send your package.

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Return Shipping Costs

💡 Please note: For personal reason returns, the original shipping fee paid with your order (if any) is non-refundable.

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Damaged or Incorrect Items

Please inspect your order immediately upon arrival.

Contact us within 48 hours of delivery if you experience any of the following:

• Manufacturing defects;

• Damage caused during shipping;

• Received the wrong item (incorrect color, model, or quantity);

We will review the issue promptly and provide a reasonable solution, which may include a replacement, exchange, or refund.

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Non-Returnable Items

The following items cannot be returned:

• 🏷️ Sale or clearance items (as indicated on the product page at the time of purchase);

• 🎁 Gift cards and virtual products.

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Exchanges

The fastest way to get the item you want is to:

1. Contact us to request a return for your original item;

2. Ship the original item back following our instructions;

3. Once your return is approved, place a new order for the desired item.

This way, you receive your new fan as quickly as possible without waiting for exchange processing.

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EU 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, in addition to the policy above, you have the right to cancel or return your order within 14 days of receipt for any reason and without providing justification.

Conditions:

• The returned item must be in its original condition (unused, tags attached, original packaging);

• A proof of purchase (receipt or order number) is required;

• Standard shipping costs will be refunded (expedited or express shipping fees are non-refundable).

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Refunds

Refund Process

1. Once we receive and inspect your return (typically within 3–5 business days), we will notify you of the inspection result;

2. If approved, we will send you a refund approval confirmation via email;

3. The refund will be automatically issued to your original payment method within 10 business days of approval.

Important Reminders

• Please allow extra time for your bank or credit card company to process and post the refund to your account – processing times vary by institution;

• If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:

📧 support@hotant.shop
📞 15855158978

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Contact Us

If you have any questions about our return and refund policy, or need any assistance, please don't hesitate to reach out:

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Hot Ant reserves the right to interpret this policy and make reasonable updates without prior notice. The latest version will always be posted on our official sales pages.